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Frequently Asked Questions (FAQs)

Here you can find the answers to questions asked by our customers.

To cancel your order, please use the cancelation form we provide in the order confirmation you receive via email.

Please note that subsequent changes of your order are not possible (due to our internal processes).

Prepayment methods such as Paypal are only offered to you as an option if all your items can be delivered and dispatched immediately. In any other case and as a general option you can pay via invoice. The payment shall be made net cash to one of our bank accounts mentioned on the invoice. You will receive your invoice together with the seed delivery. In case the delivery address differs we will send the invoice to your billing address.

Bank accounts:
GLS Gemeinschaftsbank eG
IBAN: DE90 4306 0967 6003 9273 00

Sparkasse Oberhessen
IBAN: DE82 5185 0079 0086 0016 08

Our shipping costs are a combination of costs for order processing, administration, packaging and shipping. Many companies compensate for these costs by stating a minimum order quantity. We refrain from that. You can find a detailed list of our shipping costs here.

As soon as your ordered seeds leave our house, we will send you a shipping confirmation via email. If we have sent your seed delivery as a parcel, you will also find the link to the shipment tracking in that email.

You will find information about the delivery times with the respective articles. Next to the articles you will find coloured dots. Green: Goods are ready for dispatch; Yellow: Delivery time is usually 5 - 10 days or it is a pre-order item with its own delivery time; Red: Currently not available.
Please note that delivery times may vary depending on the season.