Due to the current situation only clients with an existing customer number or online shop account are able to place an order.
For the time being this applies to all orders regardless of enquiring through the online shop, email or telephone You can find more information here.
Thank you for your understanding.

The fastest way to order is still via our Onlineshop.

Shipping terms

Information on the currently extended delivery times

The pause in shipping due to the tax changeover at the turn of the year and an overall high volume of orders are currently keeping our staff at high capacity. At the same time, we are not able to work at full capacity due to the currently required health & safety regulations. Also, there may be delays with the shipping service providers. As a consequence, the regular delivery time for products that are ready for dispatch is unfortunately currently extended to 30 - 35 working days. For seeds that are available but have not yet been bagged, the delivery time is currently extended to approx. 35 - 40 working days.

We are making the best of effort to process your orders as quickly as possible and to be able to shorten delivery times again soon.  Thank you for your understanding.

This is how you can support us in our effort to serve you:

  • Submit your order online!
  • Please understand that we cannot change, delete or add any articles in orders already submitted.
  • Once your order is shipped we well send you an automated shipment notification per email.
    Small orders are sent via letter mail without tracking option. For larger orders you will be provided with a link to track your shipment.
  • Please try to limit your inquiries regarding existing orders.

Current information from the shipping service providers

Please note that at the moment all shipping service providers may experience significant delivery delays, especially abroad. Thank you very much for your patience!

You can find the latest information for the current terms of delivery on the websites of the respective shipping providers. Please contact them for further inquiries.

 

Delivery within Germany

In the following table you find the shipping costs for your delivery within Germany:

product group

VAT.

Commercial customers

(excl. VAT)

Private customers

(incl. VAT)

Seeds, books and garden tools: Packages with product-weights </= 0,8 kg and a value < 40 € (incl. VAT)7 %3.95 €4.23 €
Seeds, books and garden tools: Packages with product-weights > 0,8 kg and a value < 40 € (incl. VAT)7 %5.95 €6,37 €
Seeds, books and garden tools: Packages with product-weights =/> 40 € (incl. VAT) 0.00 €0.00 €
Plant material
(in each case for onion sets, garlic, penonies, flower bulbs)
7 %5.95 €6.37 €
If more than 50 % of the order value is from the category ‚garden tools‘ the shipping costs are calculated applying 19 % VAT.19 %3.95 €4.70 €

We are sending your products via ‘Deutsche Post’ (for small consignments), UPS/ DPD (for packages) or  DHL (for shipping to Packstations).

Partial deliveries

For items with different shipping dates within the product group of ‘seeds and books’, you may decide if you prefer partial delivery during the checkout process. In case the seeds should to be sent to you as soon as possible, we will charge shipping costs for each delivery. Otherwise we send the products  in one delivery as soon as all items are available and charge delivery-costs only once.
If your order contains additional products from the product group ‘plant material’, the shipping costs for those will be charged extra in any case. Apart from onion sets and garlic all plant material orders are charged individually, as we cannot ship these with one delivery due to different delivery periods.
During the checkout in your ordering process, you will see the exact costs.

 

Reorders

If you want to re-order products from a previous order, the delivery is charged in full for the new order.

Delivery abroad

  1. We deliver only to private customers within the EU Countries and the EFTA countries (Iceland, Liechtenstein, Norway, Switzerland) and Vatican State.
  2. For orders abroad the actual cost of carriage is calculated. See below for a table of prices.
  3. Commercial customers within the EU are requested to provide their VAT number – without the information delivery is not possible. If you do not possess a VAT number we request you to confirm this in writing.
  4. For deliveries to customers in the EU who have a VAT number we require acknowledgement of delivery. The order agreement requires customers to fill in and return the delivery confirmation form sent out with the order.
  5. Please make payments from abroad in Euros.
  6. Delivery charges will be indicated during the ordering process. You need to sign in since the costs are automatically set according to the delivery address. When you click on “checkout” in the “shopping cart”, the delivery charge based on the collective weight of the items, the total value of the goods and the delivery destination will appear in the cart.
  7. The cost of packing is included within the delivery charge.
  8. Young plants, flower bulbs and peonies are not sent abroad.

Costs of delivery abroad

The following table shows the net cost of delivery to your country. The prices are valid for package-weights up to 20 kg. For orders with product weight from 20 to 40 kg, two packages are packed and the delivery costs are duplicated.

Excluded are the following countries: Czech Republic, Great Britain, Greece, Ireland, Italy. Therefor the prices are valid already for package-weights up to 10 kg. For order with product weight from 10 to 20 kg, two packages are packed and the delivery costs are duplicated.

 

CountriesPackages with product-weights </= 0,8 kg and a value < 250 €a) Packages with product-weights > 0,8 kg
b) Packages with a value > 250 € and product-weights </= 0,8 kg
 excl. VATincl. VATexcl. VATincl. VAT
Austria and Denmark7.95 €8.51 €17 €18.19 €
Belgium, Netherlands, Luxemburg5.95 €6.37 €15 €16.05 €
FR, IT, CZ, HU, PL, SK, SI, ES, PT, SE, FI, IE7.95 €8.51 €22 €23.54 €
EFTA-countries and other EU-countries (BU, EE, EL, HR, LV, LT, MT, RO, UK, CY, LI, CH)7.95 €8.51 €35 €37.45 €

Note: If you have your delivery adress in another country, outside the above mentioned, please contact us via email.